Frequently Asked Questions

Who sees my details?

Your details will be automatically entered into a secure database divided into the Regions around London . Only registered Agents within each region will be able to have limited visibility of your details in order to contact you if they have a property which suits your requirements.

Findingaplace.com have total control of this database and make decisions who can see the data held there and only allow reputable Agents sign up to the service we offer in order to assist our customers searching for accommodation to rent. No Agents have access to address details and we never pass any details to any third party organisations whatsoever.

How secure is the information I submit?

The computer which stores this information is kept in a secure facility with restricted physical access. Our secure database and access to it is very limited via Administrator and Agent limited visibility passwords which we monitor to ensure all Agents are adhering to our strict terms and conditions.

Who can become an Agent?

Estate Agents who we genuinely believe could assist you in your search for rental accommodation are the only organisations we allow to access limited visibility of the data you have submitted to us.

All Agents applying are reviewed appropriately and must adhere to our strict terms and conditions regarding the way they handle your data and even the way they contact you, (the preferred method of contact you have chosen). Any Agent not adhering to these terms and conditions will have their access revoked and will be instantly ‘locked out’ from further access to our database.

Will my details be sent to any other organisation?

No, apart from the Agents who we believe can assist you in your search for rental accommodation, we send your details to no other third party organisations at all.

I am having a problem entering my details

Our website has some validity checks to ensure we have the necessary information to assist you although we have tried to keep these to a minimum. If you are having any issues entering your details (i.e. full postcode, certain contact methods etc) and you are not entirely sure of these details, please enter any info into the box (such as the number 0), then even if you then see an information message, you should be able to by-pass this box. We ask you to be as specific as possible in order for our Agents to search on your behalf quickly and easily.

I need further help:

If you have any further questions or issues please do not hesitate to contact us at info@findingaplace.com or via the ‘contact us’ section of the website.